Customer Care Manager – Fuerteventura, Canary Islands

ValueNet Group

Customer Care Manager role focused on building customer relationships and satisfaction. Responsibilities include coordinating communications and developing benefits on Fuerteventura or the Canary Islands.

Posted 7/31/2026full-timeRemote • 🇪🇸 SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, needs analysis, and proactive communication to enhance customer satisfaction and retention. Possesses strong planning and coordination skills, with a focus on developing and implementing innovative solutions.

Highest-signal resume keywords

Key Account ManagementProject ManagementCustomer Success ManagementBusiness-Fluent GermanBusiness-Fluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Degree in Business AdministrationNeeds AnalysisPortfolio DevelopmentBonus Model Implementation

Soft Skills

Strong Service FocusEmpathyAssertivenessExcellent Communication SkillsSolution-Oriented Working Style

Industry Keywords

Customer RetentionCustomer CommunicationInternal CoordinationCustomer Needs Identification

About the role

Key responsibilities & impact

Central communication hub: You coordinate exchanges between internal departments and customers
Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact
Needs analysis & satisfaction: You identify individual customer needs
Proactive customer communication: You keep customers informed about new benefits, developments and optimization opportunities
Portfolio development & implementation: You continuously expand the benefits portfolio and implement innovative bonus models

Requirements

What you’ll need

Degree in business administration or a comparable qualification
Minimum of two years’ professional experience, ideally in key account management, project management or Customer Success Management
Strong service and customer focus, combined with empathy, assertiveness and excellent communication skills
Independent, solution-oriented working style with strong planning and coordination abilities
Business-fluent German and English, spoken and written

Benefits

Comp & perks

Flexible working hours
Modern office in Fuerteventura or remote work from the Canary Islands
Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location
30 days of vacation
Permanent contract & private supplementary health insurance
Above-average salary compared to local standards
Assistance with NIE number & administrative procedures and a welcoming on-site team