Customer Care Manager – all genders

ValueNet Group

Customer Care Manager managing client relations as the primary communication link. Focusing on building long-term relationships and enhancing customer satisfaction on Fuerteventura or remote on the Canary Islands.

Posted 5/8/2026full-timeRemote • 🇪🇸 SpainJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Central communication interface between internal departments and customers
Coordinate exchanges to ensure a consistent customer experience
Develop and maintain long-term customer relationships through personal contact
Conduct needs analysis and ensure customer satisfaction
Proactively inform customers about new benefits and developments
Expand the benefits offering and implement innovative bonus models

Requirements

What you’ll need

Degree in business administration or equivalent qualification
At least two years of professional experience, ideally in key account management, project management, or customer success management
Strong service and customer orientation, combined with empathy, assertiveness, and excellent communication skills
Self-motivated, solution-oriented with strong planning and coordination abilities
Fluent German and English, both written and spoken

Benefits

Comp & perks

Flexible working hours
Modern office on Fuerteventura or remote across the Canary Islands
Workation extras: Up to 4 weeks of EU workation per year – including flights & accommodation when choosing Munich as the location
Fair terms: 30 days of vacation, permanent contract & private supplementary health insurance
Competitive pay: Above-average salary compared to local standards
Assistance with NIE number & administrative procedures and a welcoming on-site team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

key account managementproject managementcustomer success management

Soft Skills

service orientationcustomer orientationempathyassertivenesscommunication skillsself-motivatedsolution-orientedplanning abilitiescoordination abilities

Certifications

degree in business administrationequivalent qualification