Director of Experience Strategy – Healthcare
Valtech
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $190,000 per year
Job Level
About the role
- You will identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews. You may conduct user interviews alongside our user research team
- Responsible for the synthesis discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
- Responsible for developing KPI Frameworks, measurement and optimization plans
- Responsible for developing healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
- Partners with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits.
- Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy.
- Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services.
- Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.
- Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms.
Requirements
- 10+ years of experience working with in healthcare and authorized to work in the U.S.
- Highly strategic thinker
- Experience designing and developing experience workshops for senior level clients
- Experience leading stakeholder interviews with senior level clients
- Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space.
- Experience managing and mentoring junior strategists and sometimes, UX designers
- Comfortable estimating and scoping client projects
- Strong core domain knowledge in all aspects of the healthcare industry
- Experience working on digital transformation projects for complex hospital systems
- Familiarity with digital operation challenges specific to healthcare systems
- Deep understanding of Healthcare personalization strategies and tactics alongside S. Privacy considerations for HIPAA-Compliance
- Up to date on current MDM/Provider search features, strategies and platforms (Kyruus, Epic, Doximity, etc)
Benefits
- Flexibility, with remote and hybrid work options (country-dependent)
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
- Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI Frameworksmeasurement plansoptimization planscustomer journey mappingUX recommendationsdigital transformationexperience designinformation architecturehealthcare personalization strategiesHIPAA compliance
Soft Skills
strategic thinkingleadershipmentoringclient project estimationstakeholder engagementvisionary leadershipinspirationcommunicationcollaborationproblem-solving