Valon

Lock Desk Analyst, Secondary Marketing

Valon

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $26 - $32 per hour

About the role

  • Manage the daily rate lock workflow by processing initial lock requests, changes, and extensions in Valon’s LOS, pricing tools, and investor portals in line with lock policies and investor guidelines.
  • Monitor internal and investor lock expiration reports to identify upcoming expirations, proactively notify Loan Officers and LO managers, and coordinate appropriate actions to minimize fallout and extension costs.
  • Track and manage items in the secondary marketing task dashboard, ensuring lock-related tasks are prioritized, assigned, and completed within established turnaround times.
  • Lock loans and submit updates with specific investors, ensuring accurate pricing, product selection, and terms based on investor programs and documentation.
  • Review and route lock extension requests, coordinating with the Secondary Marketing Manager to determine whether extensions are appropriate, whether fees apply, and ensuring timely updates with investors.
  • Intake, log, and route pricing exception requests; support the review and documentation of decisions, and communicate outcomes back to sales in a clear and consistent manner.
  • Update and maintain accurate records of all locks, changes, and extensions; assist with periodic reconciliations between internal systems and investor confirmations.
  • Support preparation and distribution of recurring reports and dashboards related to lock activity, pipeline exposure, and key secondary metrics.
  • Serve as a first-line point of contact for basic lock and pricing questions from Loan Officers, escalating complex or nuanced scenarios to the Secondary Marketing Manager as needed.
  • Contribute to continuous improvement by documenting procedures, identifying recurring issues or bottlenecks, and suggesting process or tooling enhancements.
  • Other duties as assigned.

Requirements

  • Early-career professional with experience or internships in finance, capital markets, lending operations, or another analytical, process-driven role.
  • Bachelor’s degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent practical experience.
  • Strong analytical and quantitative skills, with high comfort working in spreadsheets (Excel/Sheets) and with numerical detail.
  • Demonstrated attention to detail and accuracy in a fast-paced, deadline-driven environment.
  • Genuine interest in mortgage lending, interest rates, and how pricing and pipeline decisions impact the economics of a lending business.
  • Familiarity with operational systems (e.g., CRM, LOS, trading or pricing tools) and enthusiasm for learning new technology; prior exposure to lock desk or secondary marketing workflows is a plus, not a requirement.
  • Clear written and verbal communication skills, with the ability to partner effectively with sales, operations, and other stakeholders.
  • Track record of taking ownership of recurring workflows while also suggesting improvements to make processes more efficient over time.
  • Self-starter mindset with a high sense of responsibility, curiosity, and willingness to grow into broader secondary marketing or capital markets responsibilities as the business scales.
Benefits
  • Compensation: competitive salary and 401 (k) plan
  • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
  • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
  • Generous time off: 17 days paid time off, sick days, and 11 company holidays
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsquantitative skillsspreadsheetspricing toolslock desk workflowssecondary marketingmortgage lendinginterest ratesdata managementprocess improvement
Soft Skills
attention to detailcommunication skillsownershipself-startercuriosityresponsibilitycollaborationproblem-solvingtime managementadaptability