Serve as a medical consultant between Valneva and its customers regarding medical information, technical complaints, and pharmacovigilance activities, ensuring scientific integrity and regulatory compliance
Represent Valneva’s medical and scientific expertise for assigned products and relevant therapeutic areas, including development-stage products
Manage global customer service inquiries: triage and handle medical queries, drug safety topics, and quality complaints in line with applicable SOPs
Provide, document, and track medical/scientific information related to assigned and development products, ensuring accurate scientific communication
Collaborate with internal departments and external partners involved in medical information, pharmacovigilance, and quality assurance
Support with the implementation of AI-driven digitalization of Medical Information Service
Support with the creation of FAQ documents and training materials
Deliver product training sessions for external partners and internal teams
Prepare quarterly medical information reports and statistics, incorporating data from both internal sources and external collaborators
Conduct literature reviews and screen travel sites for relevant medical information articles (as backup)
Act as back-up for Head of Global Medical Information
Requirements
University degree in Immunology, Pharmacy, or Life Sciences with relevant professional experience
At least 3 years of experience in pharmacovigilance and/or medical information
Solid understanding of GCP, GVP, and applicable regulatory frameworks
Excellent verbal and written communication skills in German & English (further languages as a plus)
High level of commitment, reliability, and attention to detail
Results-driven mindset with a strong sense of urgency
Ability to work independently and a strong willingness to learn and grow
Confident in representing Valneva and sharing expert knowledge on assigned products and therapeutic areas
Strong problem-solving skills, analytical thinking, and a solution-oriented approach
Adaptable and flexible in a fast-paced, dynamic, and internationally connected environment
Open-minded, proactive, and collaborative team player