Valneva

Manager

• Serve as a medical consultant between Valneva and its customers regarding medical information, technical complaints, and pharmacovigilance activities, ensuring scientific integrity and regulatory compliance
• Represent Valneva’s medical and scientific expertise for assigned products and relevant therapeutic areas, including development-stage products
• Manage global customer service inquiries: triage and handle medical queries, drug safety topics, and quality complaints in line with applicable SOPs
• Provide, document, and track medical/scientific information related to assigned and development products, ensuring accurate scientific communication
• Collaborate with internal departments and external partners involved in medical information, pharmacovigilance, and quality assurance
• Support with the implementation of AI-driven digitalization of Medical Information Service
• Support with the creation of FAQ documents and training materials
• Deliver product training sessions for external partners and internal teams
• Prepare quarterly medical information reports and statistics, incorporating data from both internal sources and external collaborators
• Conduct literature reviews and screen travel sites for relevant medical information articles (as backup)
• Act as back-up for Head of Global Medical Information

Medical Information Manager – m/w/d