Customer Service – Order Coordinator
Valmet
full-time
Posted on:
Location Type: Office
Location: Beloit • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide organizational and administrative support for the Field Service team.
- Participate in handling quotations, call reports and Time and Labor reporting.
- Be a critical role in the smooth operation of a dynamic team, members are adaptable and exposed to many unique and variable responsibilities.
Requirements
- Assist customers with their inquiries and orders – including order entry, issuing internal and external purchase orders and invoicing.
- Load service order documentation into file management tools (M-files, Contact Center, etc)
- Coordinate and maintain resource schedule for Technical Service Representatives.
- Maintain customer safety policy documents.
- Prepare T&E Service Cost estimates for customers on routine service calls.
- Process and distribute service quotations.
- Follow up on Accounts Receivable as needed.
- Assist with Time & Labor reporting for Payroll distribution.
- Assist in tracking of agreement hours and expenses.
- Track and distribute field service reports.
- Distribute customer surveys for field service, and various Valmet Learning Services events.
- Issue purchase orders to suppliers when needed.
Benefits
- Includes a generous wage and benefits package that includes a company-funded registered pension plan and a 401(k) match-up.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryinvoicingservice order documentationTime and Labor reportingcost estimationquotation processingAccounts Receivable trackingfield service reportingcustomer survey distribution
Soft skills
organizational supportadministrative supportadaptabilityteam collaborationcustomer service