Valley Health

MyChart Help Desk/Data Integrity Specialist

Valley Health

full-time

Posted on:

Location Type: Remote

Location: Virginia • West Virginia • United States

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Salary

💰 $15 - $17 per hour

Job Level

Junior

About the role

  • Provide phone and email support for MyChart users (patients and internal staff).
  • Assist patients with account setup, password resets, username recovery, and proxy access.
  • Troubleshoot login issues, navigation questions, mobile app concerns, and basic technical problems.
  • Educate patients on MyChart features including appointment scheduling, bill pay, messaging providers, viewing test results, and updating personal information.
  • Escalate complex technical issues to Epic/MyChart analysts or IT support teams as appropriate.
  • Document all support interactions accurately in the ticketing system.
  • Verify patient identity in accordance with HIPAA and organizational security protocols.
  • Maintain knowledge of MyChart updates, workflows, and new features.
  • Identify recurring issues and recommend process improvements.
  • Monitor and resolve Epic workqueues related to patient identity, including duplicate medical records, overlays, and demographic discrepancies.
  • Perform patient record matching and reconciliation to ensure accurate patient identification across the electronic health record.
  • Investigate and resolve patient identity issues originating from interfaces, external systems, or registration workflows.
  • Work closely with Health Information Management (HIM), Patient Access, and IT teams to resolve complex patient matching issues.

Requirements

  • High school diploma or equivalent required; Associate’s degree preferred.
  • 1–2 years of customer service or help desk experience required (healthcare setting preferred).
  • Strong verbal and written communication skills.
  • Basic knowledge of patient portals or electronic health record (EHR) systems (Epic/MyChart experience preferred).
  • Proficiency with computers, mobile devices, and Microsoft products.
  • Ability to explain technical concepts to non-technical users clearly and patiently.
  • Understanding of HIPAA and patient confidentiality requirements.
  • Preferred Qualifications
  • Experience supporting Epic MyChart in a healthcare environment.
  • Familiarity with ticketing systems
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicehelp desk supporttroubleshootingpatient record matchingtechnical problem resolutionprocess improvementaccount setuppassword resetsusername recoveryEHR systems
Soft Skills
verbal communicationwritten communicationpatiencetechnical explanationproblem-solvingattention to detailcollaborationcustomer educationadaptabilityinterpersonal skills