Serve as a primary technical resource supporting new logo, expansion and renewal sales cycles
Conduct tailored product demos, domain analyses, and technical deep-dives that showcase the value of our email security platform to prospective customers
Collaborate closely with Account Management and Product to relay customer feedback and advocate for features and enhancements that improve user experience and adoption
Develop and deliver technical documentation content to support customer onboarding and education as well as Sales team onboarding and continuing education on the product and the competitive landscape
Contribute to industry events, webinars, and public-facing thought leadership in partnership with the Marketing and Advocacy teams
Act as a subject matter expert (SME) on DMARC and other authentication technologies, threat trends, and integration strategies across complex enterprise environments
Serve as a key company contact for security-related inquiries, including completing security questionnaires for potential clients and partners. Collaborate with internal teams to support current security certifications and pursue future ones like FedRamp renewals.

Requirements

7+ years in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Technical Account Manager), preferably in cybersecurity or SaaS
Deep understanding of email security technologies (e.g., SPF, DKIM, DMARC, phishing protection, secure email gateways, DNS) and modern threat landscapes
Exceptional communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
Proven track record of working collaboratively with Sales, Product, and Customer Success teams
Experience engaging with enterprise customers, including conducting POCs and managing complex security evaluations
Passion for customer advocacy and an instinct for identifying opportunities to create value across the customer lifecycle
Bachelor's degree in Computer Science, Information Security, or a related technical field (or equivalent experience)
Reside in a Central Time or Eastern Time location

Benefits

Competitive pay + a comprehensive benefits plan including health, dental, + vision coverage
Remote First Company, you can work anywhere within the US
Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

email security technologiesDMARCSPFDKIMphishing protectionsecure email gatewaysDNStechnical documentationcustomer onboardingsecurity evaluations

Soft skills

communication skillspresentation skillscollaborationcustomer advocacyvalue creationtechnical explanationcustomer engagementproblem-solvingadaptabilityleadership