Provide day-to-day Tier II/III systems and end-user support for classified and unclassified environments
Serve as a primary point of contact for customer-facing IT support, including senior military, civilian, and contractor personnel
Install, configure, troubleshoot, and maintain: Video Teleconferencing (VTC) systems (e.g., Cisco, Poly, Crestron, Teams Rooms, classified VTC)
Telecommunications equipment (VoIP phones, conference phones, headsets)
End-user devices and peripherals (workstations, laptops, printers, scanners, webcams, monitors)
Support conference rooms and briefing spaces, including pre-meeting setup, live support, and rapid issue resolution
Perform Windows system administration tasks including user account management, group policies, patching, and system hardening
Assist with network connectivity troubleshooting (LAN/WAN, VLANs, ports, basic routing/switching concepts)
Coordinate with DISA service providers, vendors, and internal engineering teams to resolve escalated issues
Ensure compliance with DoD cybersecurity policies, STIGs, RMF controls, and audit requirements
Maintain accurate documentation, asset tracking, and configuration records
Participate in on-call rotations and provide support during mission-critical events as required

Requirements

Active Top Secret (TS) clearance with SCI eligibility
5–8 years of experience in IT support, systems administration, or IT generalist roles
Strong hands-on experience supporting VTC systems and conference room technologies
Working knowledge of Windows 10/11 and Windows Server environments
Active Directory and basic Group Policy
VoIP and telecom systems
IT peripherals and endpoint hardware
Experience supporting users in secure government or DoD environments
Excellent verbal and written communication skills with a strong customer-service mindset
Ability to work independently in a fast-paced, high-security environment

Benefits

On-site support at the Pentagon/satellite facilities
Hybrid role
Occasional after-hours or surge support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

systems administrationWindows 10Windows 11Windows ServerActive DirectoryGroup PolicyVoIPnetwork troubleshootingVTC systemsIT support

Soft Skills

communication skillscustomer serviceindependenceproblem-solvingattention to detailteam coordinationadaptabilitytime managementinterpersonal skillsfast-paced work

Certifications

Top Secret clearanceSCI eligibility