Network Administrator II
ValidaTek, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Stennis Space Center • Mississippi • 🇺🇸 United States
Visit company websiteSalary
💰 $68,075 - $113,458 per year
Job Level
Mid-LevelSenior
Tech Stack
FirewallsOracleServiceNowSplunk
About the role
- Provide second level support to troubleshooting issues on the network and supporting the customer
- Provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor
- Collect data on incidents and provide accurate descriptions, work performed, and steps to identify root causes
- Open, process, and resolve trouble tickets
- Compile and manage discrepancy reports
- Maintain and verify accuracy of the network and its attached assets using Cisco Prime, OpNet, Solarwinds, and Riverbed
- Maintain/monitor network devices
- Monitor the WAN
- Monitor firewalls, security of appliances, and ensure that devices are receiving alerts
- Compile and maintain datacenter backups using NetBackup and report if any jobs did not complete successfully
- Update changes to the backup jobs in the daily report
- Work with a variety of Government and contractor personnel to troubleshoot and resolve issues
- Coordinate information with the Service Desk personnel for network outages and other end user support
- Coordinate with NOC deployment team for new circuit installations and circuit outages
- Assist in providing Audit Reports, Baseline Reports, Shift Transition Reports, Incident Analysis Reports, Notification Reports, etc.
- Provide information to the Shift Supervisor to meet reporting requirements
- Apply industry and Government standards and best practices, as appropriate
- Perform other duties and special projects as assigned
Requirements
- High School diploma
- Associate degree preferred
- 4-8 years of experience providing IT support and customer services
- Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
- Must have experience troubleshooting advanced network issues and identifying resolutions
- Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
- Must have experience with database alert monitoring, e.g. Oracle, SCCM
- Must have trouble ticket management experience (ServiceNow experience a plus)
- Must have network event management experience, e.g. SolarWinds, SPLUNK
- Flexible/adaptable to NOC environment
- Must have excellent customer service and interpersonal skills
- Current Secret Clearance a plus
- Current DHS or USCIS suitability a plus
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork monitoringincident managementbackup managementperformance monitoringalert monitoringtrouble ticket managementnetwork event managementdata collectionroot cause analysis
Soft skills
customer serviceinterpersonal skillsflexibilityadaptabilitycommunicationcoordinationreportingproblem-solvingteam collaborationattention to detail
Certifications
High School diplomaAssociate degreeSecret ClearanceDHS suitabilityUSCIS suitability