Lead Consultant – ITSM/ESM Practice

Valiantys - Atlassian Platinum Solution Partner

Lead Atlassian Consultant shaping and delivering complex ESM/ITSM solutions for clients. Serve as a trusted advisor for senior stakeholders with a focus on consulting excellence.

Posted 7/21/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ESM/ITSM strategy, architecture, and transformation, with a strong focus on delivering tailored solutions and managing high-performance teams. Proven ability to engage with senior stakeholders and drive strategic discussions while ensuring client success and satisfaction.

Highest-signal resume keywords

Atlassian Tools ExpertiseCloud Environments ProficiencyTeam Leadership ExperienceConsulting ExperienceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ESM StrategyITSM StrategyProject DeliverySolution DesignPerformance Monitoring

Soft Skills

MentoringCollaborationCommunicationFeedback ProvisionProblem Solving

Certifications & Qualifications

Master’s Degree in Computer Science

Industry Keywords

Consulting ExcellenceClient SuccessValue RealizationMethodologies DevelopmentStakeholder Management

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Shape & Advise: Lead discovery phases and identify high-value opportunities for clients
Advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps
Design tailored solutions that align with business goals and technical constraints
Act as a trusted advisor, guiding clients toward long-term value realization
Lead Delivery: Lead and oversee the delivery of complex or cross-practice projects
Ensure delivery approaches align with client needs, best practices, and Valiantys standards
Act as technical lead when required to guarantee quality and consistency
Produce and review key deliverables and ensure clear reporting on progress and outcomes
Lead & Develop People: Manage and support consultants, fostering a high-performance and collaborative culture
Set clear objectives, monitor performance, and provide constructive feedback
Mentor team members and support their technical and professional development
Contribute to recruitment, onboarding, and enablement of new consultants
Ensure team readiness, certifications, and continuous skill development
Drive Consulting Excellence: Act as a reference point for best practices, methods, and tools
Support consultants in resolving complex or strategic challenges
Encourage knowledge sharing and contribute to practice development
Contribute to the evolution of methodologies, standards, and service offerings
Collaborate & Contribute: Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams
Support complex presales activities (solution design, scoping, demonstrations)
Identify business opportunities and contribute to account growth
Strengthen collaboration across teams and practices
Ensure Client Success: Build and maintain strong relationships with key client stakeholders
Ensure high levels of satisfaction and service consistency
Support long-term engagement strategies and value realization
Act as an escalation point for critical issues and ensure timely resolution

Requirements

What you’ll need

A Master’s degree (or equivalent) in Computer Science or a related field
7y minimum experience in consulting and leading complex projects
Deep expertise in Atlassian tools and Cloud environments
Proven ability to engage with senior stakeholders and drive strategic discussions
3y minimum experience in team leadership, mentoring, or people management

Benefits

Comp & perks

International and multicultural environment
Flexible remote work policy
Meal vouchers
100% covered health insurance (for you and your family)
Choice of equipment (PC or Mac)
Supportive and collaborative culture