Engagement Director

Valiantys - Atlassian Platinum Solution Partner

Engagement Director at Valiantys leading strategic, IT services-led client engagements. Driving executive relationships and measurable business outcomes for a portfolio of accounts.

Posted 4/28/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Tech Stack

Tools & technologies

ITSMSDLC

About the role

Key responsibilities & impact

Own executive stakeholder relationships and act as a trusted advisor to senior client leaders.
Build and maintain account strategies tied to measurable business outcomes.
Lead discovery and advisory workshops, including problem framing, value stream mapping, OKR definition, DevEx, SDLC, ITSM modernization, and operating model discussions.
Translate client needs into clear narratives covering current state, target outcomes, roadmap, solution approach, risks, adoption needs, and value hypotheses.
Partner with Account Executives on opportunity shaping, account planning, growth strategy, renewal, expansion, and executive positioning.
Orchestrate the right delivery squads and subject matter experts, including solution architects, enterprise architects, change/adoption specialists, and reporting or data experts.
Govern delivery outcomes through steering committees, executive check-ins, strategic risk management, escalation leadership, and outcome tracking.
Stay engaged through key moments in the client lifecycle, including pre-sales, kickoff, discovery, solution design, delivery quality checkpoints, escalations, close-out, and renewal or expansion discussions.
Track engagement outcomes, benefits, and success metrics with clients and internal teams.
Maintain strategic visibility into engagement margin, cost, and consumption risks, and work with delivery and commercial teams to address issues early.
Identify and shape change-order or expansion opportunities in partnership with delivery and commercial teams.
Ensure knowledge is captured from engagements, including lessons learned, reusable assets, case studies, reference architectures, and value proof points.
Co-create repeatable IT services offers and playbooks that strengthen Valiantys' advisory and delivery capabilities.

Requirements

What you’ll need

5+ years of experience leading strategic client engagements in IT services, consulting, enterprise software, digital transformation, or a related field.
Strong executive presence and the ability to build trust with senior business and technology stakeholders.
A consultative approach to problem framing, discovery, roadmap creation, and value realization.
Ability to connect business outcomes with technical delivery, operating model change, adoption, and measurable impact.
Experience partnering with sales, delivery, project management, solution architecture, and technical teams.
Strong facilitation skills, including the ability to run discovery sessions, executive workshops, steering committees, and outcome reviews.
Comfort operating across the full engagement lifecycle, from pre-sales and opportunity shaping through delivery governance, escalation, close-out, and expansion.
Strong judgment around delivery risk, client expectations, scope boundaries, and executive communication.
Ability to turn client work into repeatable assets, offers, playbooks, and reference stories.

Benefits

Comp & perks

Competitive compensation with an annual performance-based bonus
Comprehensive Health Insurance401(k) with Company Match
Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays
A flexible remote work policy
A multicultural and international team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OKR definitionvalue stream mappingSDLCITSM modernizationsolution architecturechange managementrisk managementdelivery governanceproject managementdigital transformation

Soft Skills

executive presencetrust buildingconsultative approachfacilitation skillsjudgmentcommunicationproblem framingstrategic thinkingcollaborationadaptability