Service Delivery Manager, Bilingual (Eng/Span)

Valet Living

Bilingual Service Delivery Manager overseeing service delivery and field operations in property management. Responsible for managing contractors and ensuring client satisfaction with service standards.

Posted 7/17/2026full-timeSan Jose • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service delivery and contractor oversight in high-volume environments, ensuring quality standards and client satisfaction. Proficient in scheduling, communication, and compliance management while achieving key performance indicators.

Highest-signal resume keywords

Service Delivery ManagementIndependent Contractor OversightBilingual (English/Spanish)Work Order Management SystemsClient Satisfaction Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementContractor SourcingQuality AssuranceKPI AchievementProblem Solving

Soft Skills

AdaptabilityCommunicationCalm Under PressureMulti-Priority Management

Tools & Technologies

CRM PlatformsSalesforceWork Order Management Systems

Certifications & Qualifications

High School Diploma or GEDAssociate Degree or Higher Preferred

Industry Keywords

Service ExcellenceClient RetentionSafety StandardsOnsite Decision-MakersProperty Walks

About the role

Key responsibilities & impact

Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
Ensure work is completed on time, meets quality standards, and aligns with client expectations.
Build and manage daily schedules using the designated work order management system.
Source, select, and dispatch qualified independent contractors to meet service demand.
Conduct daily site visits to confirm job status, quality, and compliance.
Maintain consistent communication with clients and contractors regarding job details and progress.
Ensure contractors close work orders through the mobile app with required completion photos.
Close out completed work orders to support timely contractor payment and accurate client billing.
Manage service issues and escalations, partnering with leadership when required.
Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.
Enforce safety standards and protocols across all job sites.
Proactively recruit, evaluate, and onboard qualified independent contractors.
Support new community launches by conducting property walks with Maintenance Directors and Client Success Managers.

Requirements

What you’ll need

5+ years managing services in a high-volume, transactional service environment.
Proven experience directing independent contractors and managing onsite service delivery.
Bilingual (English/Spanish) required.
Strong commitment to service excellence and client satisfaction.
Able to manage multiple priorities, analyze issues, and implement solutions.
Comfortable working directly with onsite decision-makers and field partners.
Calm under pressure and adaptable to changing priorities.
Experience with CRM and work order management platforms; Salesforce preferred.
Experience sourcing and onboarding service contractors.
High school diploma or GED required; associate degree or higher preferred.

Benefits

Comp & perks

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs