Valet Living

Order Processor, Bilingual (Eng/Span)

Valet Living

full-time

Posted on:

Location Type: Office

Location: Phoenix • Arizona • Colorado • United States

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Salary

💰 $19 - $22 per hour

About the role

  • Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
  • Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalate as needed.
  • Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
  • Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
  • Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
  • Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
  • Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

Requirements

  • Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
  • Education: High school diploma or GED required; additional coursework or degree preferred.
  • Bilingual: English/Spanish required.
  • Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
  • Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
  • Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
  • Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
  • Collaborative: Comfortable working with cross-functional teams to meet client needs.
Benefits
  • Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
  • Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
  • Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
  • Professional Development : Tuition reimbursement up to $5,250 per year and access to our online education center
  • Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingcustomer servicecall center experiencehospitalityconciergeexecutive assistantbilingualmultitaskingprioritizationaccuracy
Soft Skills
client supportrelationship managementcommunicationcustomer-focusedempathyproblem-solvingprofessionalismorganizationindependencecollaboration
Certifications
high school diplomaGED