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VALD

Client Success Manager

VALD

Client Success Manager at VALD working with clients on successfully implementing technology solutions. Engage in onboarding, support, and relationship management for optimal client satisfaction.

Posted 6/1/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
  • Build strong relationships with clients through online methods and occasionally face-to-face.
  • Identify client support needs and opportunities for growth.
  • Online client presentations using Microsoft Teams.
  • Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
  • Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Requirements

What you’ll need
  • You must have used VALD Technology in your current or previous role.
  • The ability to understand and share the client’s perspective and challenges.
  • Excellent grammar, spelling, and proofreading skills.
  • Demonstrated ability to build positive relationships quickly.
  • The ability to think outside of the box to find appropriate solutions.
  • Adaptable and willing to learn new skills and processes.
  • Become an expert on VALD systems.

Benefits

Comp & perks
  • Industry-leading compensation
  • The opportunity to work in a company that is redefining allied healthcare.
  • Learn from a range of high-performing individuals and teams across various disciplines.
  • Be part of a down-to-earth, inclusive and vibrant team.
  • Regular travel opportunities to get the entire VALD team together for your ongoing development.
  • The latest equipment and remote setup to perform at your best.
  • Diversity & Inclusion Commitment

ATS Keywords

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Hard Skills & Tools
VALD Technology
Soft Skills
client relationship buildingadaptabilityproblem-solvingcommunicationproofreadingunderstanding client perspective