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Client Success Manager
VALDClient Success Manager at VALD supporting client implementation and embedding of VALD technology solutions with a focus on client satisfaction. Building relationships and managing onboarding processes to ensure success.
About the role
Key responsibilities & impact- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
- Build strong relationships with clients through online methods and occasionally face-to-face.
- Identify client support needs and opportunities for growth.
- Online client presentations using Microsoft Teams.
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
- Manage multiple assignments and support requests simultaneously while working independently or with other team members.
Requirements
What you’ll need- You must have used VALD Technology in your current or previous role.
- The ability to understand and share the client’s perspective and challenges.
- Excellent grammar, spelling, and proofreading skills.
- Demonstrated ability to build positive relationships quickly.
- The ability to think outside of the box to find appropriate solutions.
- Adaptable and willing to learn new skills and processes.
- Become an expert on VALD systems.
- Empathy.
- Excellent communication skills – both verbal and written.
- Attention to detail and a commitment to quality control.
- Strong critical thinking, analytical, and strategic problem-solving skills.
- Highly organized with practical time management skills.
- Prior experience using VALD systems.
Benefits
Comp & perks- Industry-leading compensation
- The opportunity to work in a company that is redefining allied healthcare.
- Learn from a range of high-performing individuals and teams across various disciplines.
- Be part of a down-to-earth, inclusive and vibrant team.
- Regular travel opportunities to get the entire VALD team together for your ongoing development.
- The latest equipment and remote setup to perform at your best.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
VALD TechnologySaaS applicationsMicrosoft Suiteactivity trackingreporting
Soft Skills
client relationship buildingempathycommunication skillsattention to detailcritical thinkinganalytical skillsstrategic problem-solvingtime managementadaptabilitycreativity