Client Success Manager
VALD
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
Visit company websiteExplore more
About the role
- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully
- Build strong relationships with clients through online methods and occasionally face-to-face
- Identify client support needs and opportunities for growth
- Online client presentations using Microsoft Teams
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email
- Manage multiple assignments and support requests simultaneously while working independently or with other team members
Requirements
- You must have used VALD Technology in your current or previous role
- The ability to understand and share the client’s perspective and challenges
- Excellent grammar, spelling, and proofreading skills
- Demonstrated ability to build positive relationships quickly
- The ability to think outside of the box to find appropriate solutions
- Adaptable and willing to learn new skills and processes
- Become an expert on VALD systems
- Empathy
- Excellent communication skills – both verbal and written
- Attention to detail and a commitment to quality control
- Strong critical thinking, analytical, and strategic problem-solving skills
- Highly organized with practical time management skills
- Prior experience using VALD systems
Benefits
- Regular travel opportunities to get the entire VALD team together for your ongoing development
- The latest equipment and remote setup to perform at your best
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VALD TechnologySaaS applicationsMicrosoft Suiteactivity trackingreporting
Soft skills
client relationship buildingempathycommunication skillsattention to detailcritical thinkinganalytical skillsstrategic problem-solvingtime managementadaptabilitycreativity