VALD

Technical Support Representative

VALD

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇬 Bulgaria

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Job Level

Mid-LevelSenior

About the role

  • Provide world class support to our expanding client base.
  • Become a product expert across the entire VALD suite, knowing our systems inside out.
  • Diagnose and resolve issues via phone and email.
  • Liaise with the VALD team across the world to ensure customer needs are met.

Requirements

  • You are bilingual, with English as your second language.
  • Hold a degree in Engineering or Business Management.
  • High level of attention to detail and a commitment to quality control.
  • Strong problem-solving skills to troubleshoot issues efficiently and independently.
  • Adaptable and willing to learn new skills and processes.
  • Availability to work an offset workweek, including weekends or non-standard hours.
  • Experience in a similar role technical / client support role.
  • Outstanding communication skills, both written and oral.
  • A high degree of customer empathy.
  • Full working rights in Europe.
Benefits
  • The opportunity to work in a company that is redefining allied healthcare.
  • Learn from a range of high-performing individuals and teams across a range of disciplines.
  • Be part of a down-to-earth, inclusive and vibrant team.
  • The latest equipment and remote setup to perform at your best.
  • VALD Diversity & Inclusion Commitment.
  • A culture of inclusion and diversity is critical to our business.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solvingquality controltechnical support
Soft skills
bilingualattention to detailadaptabilitycommunicationcustomer empathy
Certifications
degree in Engineeringdegree in Business Management