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VALCE Talent Solutions

Application Support Analyst – EDI, FTP, Customs/ABI

VALCE Talent Solutions

Application Support Analyst providing support for EDI, FTP, and customs processes for Southern Border operations. Seeking a bilingual professional for customer coordination in Mexico.

Posted 6/6/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes.
  • Support Southern Border Operations with troubleshooting issues related to customs clearance.
  • Coordinate with customers for FTP password changes and configuration requirements.
  • Support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing.

Requirements

What you’ll need
  • Strong experience in Application Support, EDI Support, or Integration Support.
  • Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.
  • Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
  • Experience with testing, structured file validation, data mapping, and file troubleshooting.
  • Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
  • Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
  • Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
  • Fluent in Spanish and English to interact with teams and Vendors.

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Application SupportEDI SupportIntegration SupportEDI transactionsFTPSFTPFTP2structured file validationdata mappingcustoms processes
Soft Skills
analytical skillsproblem-solvingcommunicationstakeholder coordinationdocumentation