Junior Customer Service Representative

Valatam

Junior Customer Service Representative delivering bilingual support for clients in LATAM. Entry-level position requiring customer communication via calls, emails, and chats with focus on problem-solving.

Posted 7/31/2026full-timeRemote • 🇨🇴 ColombiaJunior💰 $696 - $1,044 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication in English and Spanish, along with proficiency in data entry and CRM tools. Capable of providing administrative support and collaborating with teams to resolve customer inquiries efficiently.

Highest-signal resume keywords

Fluent English (C1/C2)Fluent SpanishData EntryCustomer Relationship Management (CRM)Google Workspace or Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCustomer Relationship Management (CRM)Google WorkspaceMicrosoft OfficeBasic Troubleshooting

Soft Skills

Good Communication SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor’s DegreeAssociate’s Degree

Industry Keywords

Customer ServiceVirtual AssistanceAdministrative Support

About the role

Key responsibilities & impact

Handle routine inbound and outbound customer communications via phone, email, and chat.
Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
Escalate complex issues to senior team members when necessary.
Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
Execute accurate data entry and update customer profiles within internal database and CRM tools.
Collaborate with internal departments to gather information required to resolve customer queries.
Provide general administrative and operational support to the customer service team as needed.

Requirements

What you’ll need

Fluent English (C1/C2) and Spanish.
1 – 2 years of experience in administration or virtual assistance.
Familiarity and comfort with Google Workspace or Microsoft Office.
Good communication and problem-solving skills.
Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
Bachelor’s or Associate’s degree preferred.

Benefits

Comp & perks

Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements).
Annual pay increments.
Discretionary client bonuses (80 % of clients award year-end bonuses).
7 U.S. federal holidays + 4 paid PTO days.
Monthly medical insurance stipend (after meeting eligibility criteria).
Birthday / Anniversary bonuses + Gym / Wellness allowance.
Unlimited online fitness classes + company events & Christmas celebrations.