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Tech Stack
Tools & technologiesRemote Sensing
About the role
Key responsibilities & impact- Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
- Analyze, diagnose, and resolve technical issues, escalating complex cases when necessary.
- Maintain detailed records of customer interactions, ensuring proper tracking and case resolution.
- Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
- Develop a deep understanding of customer needs and provide proactive solutions.
- Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.
- Consistently adapt and exchange information with internal and external stakeholders.
- Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
- Develop and maintain a strong understanding of Vaisala products and customer applications.
- Provide insights from customer interactions to inform product improvements and technical documentation.
- Collaborate with internal teams to refine customer support processes and enhance customer experience.
Requirements
What you’ll need- Experience supporting weather radar systems (C‑band, X‑band, and/or S‑band) or similar remote sensing systems.
- Familiarity with Doppler weather radar concepts and products (reflectivity, velocity, dual‑pol, etc.) for C/X/S‑band systems.
- Basic understanding of RF signal chains in radar (antenna, transmitter, receiver, amplifiers, waveguides, coax for C/X/S‑band).
- Ability to diagnose weather radar performance issues (clutter, attenuation, calibration, interference) on C‑, X‑, and S‑band systems.
- Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
- Advanced problem-solving, troubleshooting, and case management abilities.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
- Commercial awareness – ability to recognize business opportunities through customer interactions.
- Experience with technical support tools and CRM systems is desirable.
Benefits
Comp & perks- health, dental, and vision insurance
- flexible spending accounts
- company paid life, long and short term disability
- 401(K) plan with company match
- a variety of voluntary benefits programs
- fitness reimbursement
- Employee Assistance Programs
- tuition reimbursement
- holiday pay
- generous paid time off plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
weather radar systemsDoppler weather radarRF signal chainsdiagnosing weather radar performance issuesclutterattenuationcalibrationinterferencetechnical support toolsCRM systems
Soft Skills
customer engagementbuilding rapporttrustlong-term relationshipsproblem-solvingtroubleshootingcase managementcommunication skillsexplaining technical conceptscommercial awareness