Customer Support Technician, NOC

Vaisala

Customer Support Technician at Vaisala handling 24/7 monitoring and troubleshooting of network performance. Ensure excellent support for internal and external customers in a fast-paced environment.

Posted 4/12/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide excellent 24/7/365 real-time monitoring and troubleshooting of our network and sensor performance.
Log and update technical queries in an accurate and timely manner in line with procedures.
Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction.

Requirements

What you’ll need

Undertake remote monitoring and diagnostic checks of our global weather station network.
Provide exceptional frontline and second line support to our global internal and external customers.
Liaise and escalate queries with other service departments and external agencies.
Log and update technical queries in an accurate and timely manner in line with procedures.
Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction.
Actively contribute to and promote the use of best practice and continual service improvement within the team.
Prioritise workload in a reactive environment.
Work on a rotating shift pattern that provides 24/7/365 support, which will require some lone working.
Ensure the level of service hits Key Performance Indicator targets and meets Service Level Agreements.

Benefits

Comp & perks

Exceptional communication – both written and verbal.
Excellent active listening and telephone manner.
Ability to multi-task in a fast-paced environment.
Competence with Microsoft Office.
Experience working in a team environment.
Flexible and adaptable.
Problem solving.
Self-motivated.
Attention to detail.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionfrontline supportsecond line supportcommunicationproblem-solvingworkload prioritizationteam collaborationservice improvement