Customer Support

• You will be part of our Weather Customer Frontline team.
• Customer experience is one of the key focus areas for Vaisala.
• You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service.
• As a Customer Care Specialist, you will take care of our global customers across multiple industries.
• As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.
• Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
• Training our integrated AI solution in escalation practices.
• Collaborating with cross-functional peers to exceed customer expectations and discover opportunities for improvement.
• Providing feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience.
• Working with various stakeholders throughout the organization and across the world.

Customer Care Specialist

Print Support Specialist