Scaled Customer Success Manager
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Customer Success Manager
Vaisala
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Customer Success Manager for Vaisala Xweather Roads team
- Strengthen customer relationships to drive outcomes, retention, and loyalty
- Run the post-sales lifecycle—onboarding, adoption, value, and renewal—using proven playbooks, collaborating cross-functionally, managing risk, and contributing to continuous improvement
- Define success, lead onboarding/adoption, and guide customers to outcomes
- Maintain success plans and executive cadence aligned to metrics and initiatives
- Deliver Xweather Roads education; run group and 1:1 trainings
- Engage enterprise stakeholders (Director to C-level); communicate value and manage risk
- Advocate via structured feedback; inform product with data-backed insights
- Track health with CS tools; document improvements as part of our kaizen culture
- Own renewals with Sales; mitigate churn and grow accounts through upsell/cross-sell
- Turn usage/outcome data into actionable recommendations that increase adoption
Requirements
- Independent, self-starter and confident to go without pre-existing guidelines to new markets and customer segments
- Ever learning and hungry for knowledge
- Background in technology, SaaS or weather sales, enabling effective communication with key stakeholders from business leaders to software engineers and data scientists
- Previous experience in the weather or SaaS (Software as a Service) industry is considered an asset, but not mandatory.
- Some travel required for conferences and meetings
- To be considered for this position you must currently be eligible to work in the U.S.
