Customer Success Manager

• Customer Success Manager for Vaisala Xweather Roads team
• Strengthen customer relationships to drive outcomes, retention, and loyalty
• Run the post-sales lifecycle—onboarding, adoption, value, and renewal—using proven playbooks, collaborating cross-functionally, managing risk, and contributing to continuous improvement
• Define success, lead onboarding/adoption, and guide customers to outcomes
• Maintain success plans and executive cadence aligned to metrics and initiatives
• Deliver Xweather Roads education; run group and 1:1 trainings
• Engage enterprise stakeholders (Director to C-level); communicate value and manage risk
• Advocate via structured feedback; inform product with data-backed insights
• Track health with CS tools; document improvements as part of our kaizen culture
• Own renewals with Sales; mitigate churn and grow accounts through upsell/cross-sell
• Turn usage/outcome data into actionable recommendations that increase adoption

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