Technical Project Manager II

Vail Systems

Technical Project Manager II overseeing project scopes and timelines for voice technology solutions. Collaborating with key leaders to improve customer interactions and engineering velocity.

Posted 7/31/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $94,800 - $117,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical project management, including proficiency in Jira and Scrum practices, while effectively communicating with diverse teams and stakeholders. Capable of managing project lifecycles, ensuring timely execution, and facilitating user-acceptance testing.

Highest-signal resume keywords

Technical Project ManagementJira ProficiencyScrum PracticesProject Management Professional (PMP) CertificationTelecommunications Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management LifecycleUser-Acceptance TestingTechnical WritingSoftware EngineeringCloud Technologies

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationAccountability

Tools & Technologies

JiraDockerKubernetes

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

TelecommunicationsVoIPCall RoutingIVR FunctionalityCall Flows

Tech Stack

Tools & technologies

CloudDockerKubernetesPMPVoIP

About the role

Key responsibilities & impact

Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects.
Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization.
Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
Perform user-acceptance testing and coordinate releases.
After project completion, facilitate retrospective meetings.

Requirements

What you’ll need

A Bachelor’s degree in Computer Science, Software Engineering, or related field.
3-4+ years of experience in a technical project management role.
Proficiency with Jira or similar ticketing system.
Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
Experience in directly interacting with internal and external customers.
Experience working with diverse groups in a highly technical environment.
Knowledge of project management lifecycle.
Excellent verbal and written communication skills, including technical writing.
A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
Previous experience as software engineer or software engineer in test, preferred.
Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
Project Management Professional (PMP) certification, preferred.

Benefits

Comp & perks

Multiple medical, dental, and vision plan options
Company-paid life insurance, short and long-term disability
401(k) savings plan with company match (50% on first 6% of employee contribution)
35 days total annual PTO
Annual Bonus Program
Paid maternity and paternity leave
Relocation allowance
Employee referral bonus
Gym membership
Technical and Professional Development stipend