Vail Systems

System Administrator

• Install, configure, and maintain Windows Server operating systems and related software.
• Troubleshoot and resolve system issues, including performance bottlenecks, system failures, and security vulnerabilities.
• Administer Active Directory, Group Policy, and other critical server roles and services.
• Troubleshoot and resolve issues submitted through Jira ticketing system.
• Attend and provide status updates in weekly meetings.
• Respond to all incoming emails and Jira submissions.
• Administer third-party software, such as O365, Sophos, Mimecast, and Veeam.
• Ensure timely installation of patches and updates to maintain system security and compliance standards, utilizing tools such as BigFix and WSUS.
• Administer Microsoft Entra ID (formerly Azure Active Directory).
• Document and update wiki pages with solutions identified from ticket requests.
• After-hours deployments and maintenance as required.

Windows System Administrator II

Customer Success Manager

• Develop a deep understanding of Prosodica’s platform to provide clear, confident guidance to customers.
• Respond to client inquiries with empathy, accuracy, and accountability.
• Troubleshoot technical and data issues to uncover root causes and guide customers toward lasting solutions.
• Build and interpret visualizations using tools such as Tableau, Superset, or Power BI to help customers see what matters most.
• Translate complex findings into clear, actionable insights that improve customer performance and experience.
• Partner with product and engineering teams to share feedback and enhance future releases.
• Contribute to documentation, training materials, and knowledge-sharing initiatives that help both clients and teammates thrive.
• Continuously learn about emerging technologies in speech analytics, AI, and real-time coaching to stay ahead of customer needs.

Customer Success Specialist

Full-stack Engineer

• Design and Extend Automation Frameworks: Build maintainable, modular test infrastructure in Python, Perl, Java, or Ruby that adapts to evolving APIs and systems.
• Develop Advanced Test Suites: Own automation for complex functional, integration, and regression scenarios across distributed microservices and telephony systems.
• Validate Real-Time Systems: Contribute to test harnesses that validate signaling flows (SIP, RTP, SDP, WebRTC) and API transactions under varying network conditions.
• Enhance CI/CD Integration: Implement, optimize, and maintain automated test pipelines in Jenkins or similar systems, including containerized and Kubernetes-based environments.
• Collaborate Across Disciplines: Partner with developers, QA peers, and DevOps engineers to ensure tests are integrated early in the release cycle and deliver meaningful insights.
• Analyze Failures & Root Causes: Use log aggregation tools, packet captures, and dashboards (e.g., Kibana, Grafana) to diagnose failures and improve coverage or resiliency.
• Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to generate and validate test data, interpret automation results, and measure performance.
• Mentor & Share Knowledge: Help guide junior engineers in automation practices, framework design, and debugging strategies.
• Drive Continuous Improvement: Identify gaps in test coverage, reliability, and efficiency—propose and implement technical solutions that raise QA maturity.

Software Engineer, Test & Infrastructure II

Data Scientist

• Work with us on some of the challenges in natural language processing (NLP).
• Conduct research in NLP and understand, codify and extract meaning from communication modalities (speech, text).
• Build new or improve existing models using state-of-the-art machine learning techniques.
• Gain insight from trying new machine learning approaches with a team of researchers and transition the research to a proof-of-concept.

Data Science Intern, NLP

Security Engineer

• Perform comprehensive reviews of security events aggregated from multiple log sources, including endpoint protection tools, email gateway, web gateway, cloud-based products, and SIEM.
• Conduct in-depth investigations of security alerts and issues affecting Windows, Mac, and Linux end-user devices and Windows and Linux servers. This may involve direct access to systems for forensic analysis, troubleshooting, and validation of potential threats.
• Work closely with other departments to assess security incidents and vulnerabilities, providing actionable recommendations to improve the security posture and reduce risk.
• Maintain and administer security tools to ensure optimal performance, accuracy, coverage, and compliance across Vail’s environments.
• Develop and maintain comprehensive security documentation, including standard operating procedures, incident response playbooks, and incident response guides.
• Lead and participate in the coordination of security incident response activities, including participation in an on-call rotation for security incidents.
• Prepare weekly and monthly reports on security metrics, highlighting key findings, emerging threats, and actionable insights.
• Collaborate with team members and senior staff to design and develop, and enhance security tools and automation capabilities.
• Support internal and external audits and ensure adherence to regulatory and industry frameworks, including PCI DSS, HIPAA, SOC 2, NIST, and ISO 27001.

Information Security Engineer

• Develop & Maintain Automation: Write clean, modular, and data-driven test code that adapts to evolving APIs and features, helping reduce flakiness and brittleness in automation.
• Contribute to Test Frameworks: Assist in building and enhancing frameworks that validate complex systems, including telecom protocols, APIs, and media flows.
• Hands-On Testing: Participate in functional, regression, and integration testing across distributed environments—learning how to analyze failures and reproduce tricky edge cases.
• Collaborate Across Teams: Work closely with developers, QA engineers, and DevOps teams to ensure that quality is embedded in every stage of the development lifecycle.
• Learn CI/CD Practices: Support Jenkins pipelines, containerized test environments, and automated regression runs, building familiarity with Kubernetes and Docker.
• Explore Data Analysis: Query SQL and NoSQL databases to set up test data, validate results, and troubleshoot automation issues.
• Support Agile Delivery: Take part in sprint planning, standups, retrospectives, and backlog grooming with a QA-first mindset.