Operations Manager

Vacatia

Knowledge Operations Manager governing Vesper and operational documentation for Vacatia’s hospitality business. Improving processes, AI-enabled service knowledge, and distributed-team enablement.

Posted 8/22/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational documentation, knowledge management, and process governance, with a strong ability to facilitate cross-functional collaboration and develop clear resources for diverse audiences.

Highest-signal resume keywords

Operational Documentation ManagementKnowledge Management InitiativesProcess Governance LeadershipAnalytical Problem-SolvingCross-Functional Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationContent ManagementWorkflow AnalysisSOP DevelopmentTraining Resource Creation

Soft Skills

Exceptional WritingInfluencing SkillsProblem-SolvingManaging Competing Priorities

Tools & Technologies

VesperSalesforce KnowledgeNotebookLMConcordEquiantCloudbedsMonday.comLinearScribe

Industry Keywords

OperationsKnowledge ManagementCustomer Experience EnablementTimeshare OperationsReal Estate

About the role

Key responsibilities & impact

Own the end-to-end lifecycle of operational documentation, including discovery, drafting, stakeholder review, approval, publishing, version control, and ongoing maintenance
Lead governance and administration of Vesper, ensuring content is organized, searchable, secure, current, and consistently presented
Analyze AI voice-agent interactions, escalations, and customer feedback to identify knowledge gaps
Improve content across Salesforce Knowledge, NotebookLM, and related platforms
Facilitate cross-functional working sessions to document workflows, clarify ownership and handoffs, identify root causes, and implement process improvements
Develop SOPs, process maps, decision guides, job aids, training resources, and enablement materials
Support distributed teams in adopting new processes and tools

Requirements

What you’ll need

Five or more years of experience in operations, knowledge management, process documentation, Deed Services, real estate or timeshare operations, customer experience enablement, or a related field
Proven experience leading complex documentation, process-governance, or knowledge-management initiatives across multiple stakeholder groups
Exceptional writing, analytical, and problem-solving skills
Ability to translate complex workflows into clear, practical resources for different audiences
Ability to facilitate working sessions, influence cross-functional partners, manage competing priorities, and move initiatives forward without direct authority
Experience with intranets, knowledge bases, or content-management platforms
Familiarity with Vesper, Salesforce Knowledge, Concord, Equiant, Cloudbeds, NotebookLM, Monday.com, Linear, or Scribe is preferred
Experience in timeshare, hospitality, resort operations, title, deed, real estate, mortgage servicing, or another ownership-based industry is strongly preferred
Experience evaluating conversational AI performance, developing training materials, and supporting change adoption across distributed teams is beneficial

Benefits

Comp & perks

Knowledge-management foundation supporting employees, operational teams, owners, guests, and AI-enabled service tools
Broad organizational influence and autonomy over documentation lifecycle and knowledge-driven process improvements
People-first culture valuing thoughtful ideas, continuous improvement, and cross-functional collaboration