Virtual Assistant, HR – Employee Relations
VAA Philippines
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- HR Employee Relations: responsible for fostering a positive work environment and managing the relationship between the organization and its employees.
- Handle employee grievances, conducting investigations, implementing disciplinary actions, and ensuring compliance with company policies and labor laws.
- Maintain employee morale and minimize risk, specifically within a remote/virtual assistant workforce.
Requirements
- Case Management: Handle and resolve employee complaints, grievances, and workplace conflicts in a timely and impartial manner.
- Disciplinary Actions: Draft and administer disciplinary documents (e.g., Notice to Explain, Warnings, Termination Notices) and conduct due process hearings.
- Policy Interpretation: Interpret and explain HR policies, procedures, and the Employee Handbook to staff and management to ensure understanding and compliance.
- Investigation: Conduct thorough internal investigations regarding policy violations, behavioral issues, or harassment claims.
- Performance Management Support: Guide managers on proper documentation for Performance Improvement Plans (PIPs) and corrective actions.
- Employee Engagement: Assist in organizing virtual engagement activities to boost morale and retention among remote staff.
- Offboarding: Conduct exit interviews to gather feedback, analyze turnover trends, and facilitate the clearance process.
- Advisory: Provide counsel to supervisors and management regarding employee relations issues to mitigate legal risks.
- Record Keeping: Maintain accurate and confidential records of all employee relations cases, disciplinary actions, and investigations.
- Administrative Support: Perform other related HR or administrative support tasks as needed.
Benefits
- Must be residing within the Philippines.
- Bachelor's degree in Human Resources, Psychology, Law, or a relevant field.
- At least two (2) years of experience in an Employee Relations or HR Generalist role with a heavy focus on ER.
- Strong knowledge of due process, labor codes, and standard disciplinary procedures.
- Preferably has experience handling Employee Relations for Virtual Assistants or within the BPO/remote staffing industry.
- Outstanding verbal and written communication skills with the ability to handle difficult conversations with empathy and neutrality.
- Can work independently, as well as part of a team.
- Ability to thrive in a fast-paced environment and handle sensitive information with high confidentiality.
- Available for full-time work.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdisciplinary actionspolicy interpretationinvestigationperformance managementemployee engagementoffboardingrecord keepingadministrative support
Soft skills
conflict resolutioncommunicationcounselingimpartialitymorale boostingfeedback analysis