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About the role
Key responsibilities & impact- Overseeing administrative activities for client in SuccessFactors;
- Creating items, classes, alternate job classifications, curricula, making assignments, retiring items, processing item credit,
- Supporting client with questions about LMS, helping manage group inbox,
- Participating in process improvement initiatives, assisting with development and maintenance of departmental job aids,
- Attending and participating in team meetings, providing reporting and analysis on standard operating procedures and other training related efforts.
Requirements
What you’ll need- Minimum 2 years SuccessFactors LMS experience
- Minimum 2 years experience in a customer service type role
- High School diploma or equivalent required, associate’s degree preferred
Benefits
Comp & perks- Excellent customer service skills
- Basic knowledge of Microsoft Excel
- Strong attention to detail.
- Ability to stay organized while working in multiple systems
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SuccessFactorsLMSprocess improvementreportinganalysisadministrative activitiesjob aidsitem credit managementcurriculum developmentclass management
Soft Skills
customer servicecommunicationteam collaborationproblem-solvingorganizational skills
Certifications
High School diplomaassociate’s degree