IT Technician I

Vālenz® Health

Remote IT Technician providing support for Valenz staff and executives. Troubleshooting IT issues and managing support tickets while ensuring a smooth user experience.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, particularly with Active Directory, Office 365, and Microsoft Intune, while effectively communicating technical concepts to non-technical users. Proven ability to manage IT documentation and collaborate with cross-functional teams in a remote environment.

Highest-signal resume keywords

Active Directory AdministrationOffice 365 SupportMicrosoft Intune AdministrationProblem-Solving SkillsRemote IT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportComputer Hardware InstallationSoftware ConfigurationEndpoint ManagementCommand-Line ToolsFive9 SupportMicrosoft Windows ProficiencyApple iOS ProficiencyAndroid ProficiencyDocumentation Maintenance

Soft Skills

Excellent Communication SkillsTeam CollaborationAbility to Work IndependentlyStrong Problem-Solving Skills

Tools & Technologies

Microsoft 365Microsoft Teams VoiceEntraIDCloud ServicesVirtualization Technologies

Certifications & Qualifications

Microsoft 365 Certification

Industry Keywords

Remote IT SupportSOPsCustomer ServiceFast-Paced EnvironmentOn-Call Support

Tech Stack

Tools & technologies

AndroidAzureCloudiOS

About the role

Key responsibilities & impact

Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
Monitor and resolve IT support requests through the internal ticketing system.
Escalate tickets to higher-level technicians and other teams as needed.
Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
Install, configure, and repair computer hardware and software.
Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
Help migrate and update IT documentation into new platforms.
Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
Participate in a rotating on-call schedule to support critical after-hours IT issues.
During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage.
Perform other duties as assigned.

Requirements

What you’ll need

2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
Experience providing IT support in a fast-paced, fully remote environment.
Strong knowledge of Active Directory and Office 365 administration.
Experience supporting and administering Five9.
Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
Strong problem-solving skills with the ability to work well under pressure.
Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
Ability to work independently and as part of a team.
A plus if you have:
Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
Experience with command-line tools.
Microsoft 365 Certification.
Experience in customer service or hospitality.

Benefits

Comp & perks

Competitive benefits package with generous employer subsidies
Flexible and remote working options
401k with generous employer match and immediate vesting
Personal and professional development opportunities
Supportive family benefits, including paid leave for new family members
Companywide philanthropic program, Valenz Communities Connection