Client Delivery Coordinator

Vālenz® Health

Client Delivery Coordinator managing operational tasks and ensuring efficient client service at Valenz. Collaborating with teams to maintain data integrity and improve client delivery processes.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Oversee and prioritize incoming requests within the Client Delivery Salesforce Case Queue, including Third-Party Administrator (TPA) enrollments and terminations, ensuring timely and accurate resolution.
Evaluate and route client requests to the appropriate internal teams (e.g., product, engagement, technology) and monitor progress through completion.
Maintain a strong operational understanding of all data files exchanged with clients.
Support data integrity efforts by performing file audits, compiling Machine-Readable File (MRF) data summaries for client-facing teams, and identifying data gaps or issues that may affect product performance.
Troubleshoot user access issues within Valenz Central, ensuring clients and internal stakeholders have appropriate platform functionality.
Partner with the Client Delivery team on implementation-related activities to support smooth onboarding and client satisfaction.
Perform other duties and special projects as assigned to support the Client Delivery function and organizational goals.

Requirements

What you’ll need

1+ years of experience in Operations, Data Analytics, Client Delivery, or similar role
Highly organized, ability to prioritize and manage tasks independently
Strong analytical abilities and great attention to detail
Positive professional interactions across a diverse mix of colleagues
Excellent communication skills, both verbal and written
Curiosity, analytical thinking, and a solutions-oriented mindset
A plus if you have: Experience with SalesForce

Benefits

Comp & perks

Competitive benefits package with generous employer subsidies
Flexible and remote working options
401k with generous employer match and immediate vesting
Personal and professional development opportunities
Supportive family benefits, including paid leave for new family members
Companywide philanthropic program, Valenz Communities Connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsfile auditsdata integritydata summariestroubleshootingclient onboarding

Soft Skills

highly organizedability to prioritizeanalytical abilitiesattention to detailpositive professional interactionsexcellent communicationcuriosityanalytical thinkingsolutions-oriented mindset