Bilingual Intake Coordinator

Vālenz® Health

Bilingual Intake Coordinator receiving calls and processing authorizations for healthcare. Collaborating with internal/external partners to ensure compliance with health plan policies.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Receive inbound calls, faxes, and web requests from providers and/or clients
Initiate and facilitate the authorization process in accordance with established health plan policies and procedures
Document demographic information obtained from telephonic, fax, or emailed requests within the care management system
Make outbound calls to follow up on discharge information or request updated clinical information as necessary for concurrent review
Screen inquiries to determine the services that require certification at the time of the inquiry
Obtain clinical information and forward the caller to the clinical staff for completion of the review
Provide certification based upon scripted clinical algorithms or benchmark Length of Stay
Collaborate and effectively communicate with internal and external partners
Stay up to date on Summary Plan Documents and other related resources related to service requests
Ensure applicable URAC standards, Confidentiality/HIPAA standards, and internal policies, practices, and productivity metrics are met
Performs other related duties as assigned by supervisor.

Requirements

What you’ll need

2+ years of experience in high-volume call center or customer support environment
High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members
Strong problem solving skills
Excellent communication skills, both verbal and written
GED or High School Diploma
Fluent in reading, writing, and speaking Spanish and English
A plus if you have: Medical, claims, or collection call center experience. Medical Terminology Certification. Microsoft Office Suite experience.

Benefits

Comp & perks

Competitive benefits package with generous employer subsidies
Flexible and remote working options
401k with generous employer match and immediate vesting
Personal and professional development opportunities
Supportive family benefits, including paid leave for new family members
Companywide philanthropic program, Valenz Communities Connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologycall center experiencecustomer supportauthorization processclinical information reviewcertificationdemographic documentationconcurrent reviewscripted clinical algorithmsLength of Stay benchmarks

Soft Skills

attention to detailproblem solvingcommunicationcourtesytimelinesscollaboration

Certifications

Medical Terminology CertificationGEDHigh School Diploma