Vice President

• Lead strategic development of a unified member engagement function across Valenz to manage communications and routing
• Oversee staged rollout of strategic initiatives, ensuring alignment with business priorities and collaboration with service-line leaders
• Partner with stakeholders to design and implement member-facing technology strategy (telephony, asynchronous communications, internal tools)
• Develop and execute a data management strategy to leverage insights for proactive outreach and member steerage
• Provide operational oversight of the Member Engagement team including workflow design, training, staffing strategy, and performance metrics
• Drive continuous improvement initiatives to scale member engagement capabilities and deliver outcomes tied to business objectives
• Foster cross-functional partnerships with effective communication and change management practices
• Build and maintain client relationships specific to member engagement ensuring alignment and satisfaction
• Manage budgets for the member engagement function and balance resources with strategic priorities
• Perform other duties as assigned

Vice President, Member Solutions

VP, Field Engagement, Charitable Solutioning

Vice President of Quality

VP, Project Delivery – Epilepsy & Neuroinflammatory Disorders

SVP, Gas

Lead Portfolio Manager