Grievance Research Analyst
Helpware
Vice President, Member Solutions
Vālenz® Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead strategic development of a unified member engagement function across Valenz to manage communications and routing
- Oversee staged rollout of strategic initiatives, ensuring alignment with business priorities and collaboration with service-line leaders
- Partner with stakeholders to design and implement member-facing technology strategy (telephony, asynchronous communications, internal tools)
- Develop and execute a data management strategy to leverage insights for proactive outreach and member steerage
- Provide operational oversight of the Member Engagement team including workflow design, training, staffing strategy, and performance metrics
- Drive continuous improvement initiatives to scale member engagement capabilities and deliver outcomes tied to business objectives
- Foster cross-functional partnerships with effective communication and change management practices
- Build and maintain client relationships specific to member engagement ensuring alignment and satisfaction
- Manage budgets for the member engagement function and balance resources with strategic priorities
- Perform other duties as assigned
Requirements
- 10+ years of progressive leadership experience in healthcare operations, strategy, healthcare technology, or member experience
- Deep understanding of navigation and member engagement models
- Proven success scaling business units, integrating teams, and driving measurable outcomes
- Strong cross-functional leadership skills, including change management
- Experience integrating multiple, complex business lines (preferred)
- Expertise in self-insured health plans and alternative payment models (preferred)
- Experience designing and executing strategies that drive human behavior change (preferred)
- Must be US based and able to comply with company policies such as HIPAA
- Quiet workspace free from distractions and reliable internet connection
- Adherence to company security protocols (VPNs, secure passwords, company-approved devices/software)
