Vālenz® Health

VP, Revenue Operations

Vālenz® Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

SFDC

About the role

  • Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle
  • Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy
  • Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions
  • Oversees Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness
  • Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution
  • Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers
  • Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth
  • Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support
  • Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality
  • Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes
  • Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance
  • Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis
  • Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions
  • Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making
  • Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams
  • Manages pricing desk operations and deal governance processes
  • Ensures revenue systems support both pre-sale execution and post-sale visibility
  • Builds, mentors, and scales a high-performing Revenue Operations team spanning Sales Ops and Client Success Ops
  • Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling
  • Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion
  • Performs other related duties as assigned.

Requirements

  • Bachelor’s degree in Business, Finance, Marketing, or a related field
  • 10+ years of progressive experience in Revenue Operations or Sales Operations roles, with at least 5 years in senior leadership positions overseeing forecasting, pipeline management, and revenue performance across the full customer lifecycle
  • Proven success supporting revenue growth within healthcare technology or services environments (payer, employer-sponsored, or adjacent health benefits)
  • Strong financial acumen with demonstrated ownership of revenue forecasting, pipeline analytics, renewal modeling, and performance reporting
  • Deep expertise with CRM and revenue enablement platforms (Salesforce.com, Loopio, Outreach, CPQ tools)
  • Experience serving as a primary owner of rev-ops analytics dashboards and reporting platforms (such as Power BI), with deep familiarity, hands-on daily use, and responsibility for ongoing refinement and adoption
  • Strong analytical mindset with the ability to translate data into clear, strategic recommendations
  • Demonstrated ability to partner effectively with Sales, Marketing, Finance, Product, and executive stakeholders
  • Executive presence with strong communication and presentation skills and the ability to align teams around shared objectives.
Benefits
  • Competitive benefits package with generous employer subsidies
  • Flexible and remote working options
  • 401k with generous employer match and immediate vesting
  • Personal and professional development opportunities
  • Supportive family benefits, including paid leave for new family members
  • Companywide philanthropic program, Valenz Communities Connection

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue operationssales operationsforecastingpipeline managementrevenue performancecustomer lifecycle managementanalyticsrenewal modelingperformance reportingdata analysis
Soft skills
strategic advisingfinancial acumenanalytical mindsetcommunication skillspresentation skillscollaborationleadershipmentoringteam alignmentaccountability