Vālenz® Health

Client Implementation Manager

Vālenz® Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

About the role

  • Support the client implementation process by coordinating tasks, managing timelines, and ensuring clients have a positive onboarding experience.
  • Assist with the rollout of new products and services for clients by working closely with cross-functional teams to facilitate smooth integration.
  • Respond to and process client configuration requests in collaboration with the Client Success team to meet client needs and improve platform utilization.
  • Participate in process improvement efforts by identifying opportunities and contributing feedback to enhance implementation practices.
  • Ensure compliance with company standards and client requirements throughout implementation activities.
  • Maintain accurate project documentation, task updates, and status reports in systems such as Salesforce, Wrike, Trello, and other internal tools.
  • Track and report project progress, escalating issues or risks to senior team members as needed.
  • Perform other duties as assigned.

Requirements

  • 1+ of experience in an implementation, client onboarding, or similar project-driven role.
  • Highly self-motivated and proactive, with the ability to navigate ambiguity and drive tasks to completion independently.
  • Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
  • Strong attention to detail, ensuring accuracy and quality in all deliverables and client-facing work.
  • Proven ability to build and maintain positive, professional relationships with colleagues across various teams and levels of the organization.
  • Flexible and adaptable to change, thriving in a fast-paced, evolving company environment.
  • Demonstrated curiosity, critical thinking, and a solutions-oriented mindset with a positive approach to challenges.
Benefits
  • Competitive benefits package with generous employer subsidies
  • Flexible and remote working options
  • 401k with generous employer match and immediate vesting
  • Personal and professional development opportunities
  • Supportive family benefits, including paid leave for new family members
  • Companywide philanthropic program, Valenz Communities Connection

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
self-motivatedproactivewritten communicationverbal communicationattention to detailrelationship buildingflexibilityadaptabilitycritical thinkingsolutions-oriented
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