Product Operations Specialist

UWorld

Product Operations Specialist delivering live CPE webinars and virtual learning events for UWorld. Handling technical production, participant support, quality monitoring, and post-event administration.

Posted 8/22/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail in managing webinars and virtual events, ensuring high-quality production and customer satisfaction. Proficient in troubleshooting technical issues and providing support in fast-paced environments while maintaining effective communication.

Highest-signal resume keywords

Webinar DeliveryTechnical SupportEvent ProductionCustomer ServiceTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event SetupQuality AssuranceProduction StandardsTechnical AptitudeMedia EditingRemote Production WorkflowsAudio/Video TechnologiesCRM SystemsVirtual Event PlatformsDocumentation

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementInterpersonal SkillsProfessional Communication

Tools & Technologies

Google WorkspaceMicrosoft 365Webcam-Based PresentationsVideo Conferencing PlatformsCloud-Based Collaboration ToolsWindowsMacOSMobile Operating Systems

Industry Keywords

Live ProductionVirtual Learning EventsCustomer-Centric ApproachFast-Paced EnvironmentProduction Quality

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Prepare, administer, and deliver assigned webinars and virtual learning events according to established procedures and production standards
Complete event setup, pre-production testing, and readiness checks
Monitor live events and troubleshoot or escalate technical and production issues
Provide technical support to presenters, learners, and event participants
Respond to customer inquiries by phone, chat, and email
Complete post-event attendance processing, quality assurance, reporting, documentation, and content distribution
Maintain accurate event information, production records, and internal documentation
Follow standard operating procedures and exercise sound judgment
Collaborate with internal teams on event execution and communication
Identify opportunities to improve production quality, efficiency, and customer experience
Participate in evening, weekend, and extended-hours event coverage as required
Perform other assigned duties

Requirements

What you’ll need

Strong attention to detail and commitment to accuracy and quality
Strong organizational and time-management skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Technical aptitude and ability to troubleshoot common software, hardware, audio, and video issues
Ability to learn new technologies, processes, and production platforms
Clear and professional written and verbal communication skills
Strong interpersonal skills and customer-centric approach
Dependability, responsiveness, and consistent follow-through
Ability to remain calm, professional, and solution-oriented during live events and time-sensitive situations
Ability to follow procedures, recognize when escalation is needed, and communicate issues clearly
Ability to work independently after training and contribute within a collaborative team
Flexibility for changing priorities, schedules, and business needs
Consistent punctuality and reliability for scheduled live productions
Experience with or exposure to webinar, virtual event, video conferencing, or live-streaming platforms preferred
Experience with remote production workflows and webcam-based presentations preferred
Familiarity with Windows, macOS, and common mobile operating systems preferred
Familiarity with Google Workspace, Microsoft 365, and cloud-based collaboration tools preferred
Experience with video or media-editing applications preferred
Experience with CRM systems preferred
Familiarity with standard audio, video, camera, and microphone technologies preferred
Bachelor's degree in communications, media production, information technology, audio/visual technology, or a related field preferred
Equivalent combination of education, training, and relevant experience will be considered
Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment preferred
Experience troubleshooting technical issues in a customer-facing or time-sensitive setting preferred
Ability to work evenings, weekends, occasional extended hours, and adjusted schedules based on production needs
Ability to remain at a workstation for extended periods and regularly use standard computer hardware and equipment

Benefits

Comp & perks

Competitive compensation (contingent on experience)
Paid time off (based on sliding scale according to hire date and work hours)
Parental leave
Bereavement leave
8 hours of volunteer time
Generous paid holiday schedule, including the entire week of Christmas
Comprehensive medical, vision, dental, life, disability, and pet insurance
401(k) retirement plan with 5% employer matching (eligibility after 90 days of employment)
Annual professional and career development opportunities
Inclusive Social Committee activities
Daily on-site group fitness classes