Uwi (AI Recruiter by HeroHunt.ai)

Field Engineer

• Execute and timely document all field services (preventative maintenance and repairs) while ensuring appropriate testing documentation is completed, recorded with the customer and filed. This includes but not limited to Repairs, Assays, PM completion, Installations, Software/hardware updates, and training
• Perform IOPQ’s, software/hardware updates, trouble shoot and train in accordance with Quality Manual methods and procedures.
• Able to identify, adapt and support unique customer quality assurance requirements to their standards
• Install, configure, trouble-shoot/support and train on Lonza WinKQCL software
• Operate and interact at a customer site, co-located with customer team(s) during normal business hours as well as support after-hours as needed based on customer schedules and projects
• Hold regular meetings and reviews with the customer team to discuss instrument support, troubleshooting, issues, actions plans and service activity review(s), including monthly/quarterly scorecard updates and communication
• Manage equipment required in support of T&M or maintenance situations.
• Maintaining all company property, inventory levels, tools, and cost including travel according to company guidelines and policies
• Create, Maintain, & Execute records in the Field Service Management Application & Work Order System. Ensure timely action aligned with workflow and business rules for all Service Events in the Field Service Management Application
• Act as conduit or funnel for technical information to key departments or personnel as needed. This includes but not limited to first time fixes, trends, and analysis of customer data
• Develop and maintain customer and general protocols, and troubleshooting content
• Coordinate travel, schedule and manage field service contracts in an assigned Territory and/or Account.
• Contribute as needed in open territories
• Follow all applicable federal/state/local guidelines and regulations, SOP’s, work instructions, including contract or fee-based billing as detailed
• Support knowledge transfer and training of new or more junior FSE team members
• Perform other duties as assigned

Field Service Engineer