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About the role
Key responsibilities & impact- Take ownership for fulfilling daily, weekly, & monthly quotas.
- Schedule 4-6 new meetings per week.
- Follow the outlined process & use our tools.
- Be successful in getting past the "gatekeeper" to the person intended.
- Follow up on cancellations to attempt to reschedule them.
- Keep detailed notes on calls and update information in our customer relationship management software.
- Secondary responsibility is attention-to-detail - take notes and update information in Salesforce.
- Maintain discretion and confidential information.
- Strong customer service and friendly manner.
Requirements
What you’ll need- Ability to communicate over the phone with a variety of prospective customers and variety of personalities.
- This is a support role— you must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to prospective customers over the phone, communicate clearly, and be able to set appointments with prospective customers.
- Engage active listening and rebuttal tactics; gathering relevant information, quickly documenting information, and transitioning to the next call - with renewed confidence that you will set an appointment with each new call.
- Must be able to accept constructive feedback and learn to improve techniques in setting appointments, discussing information.
- Ability to communicate verbally clearly and professionally in English with a variety of users over the phone.
- Ideally, we’re looking for: Experience in the automotive industry working in or selling to dealerships.
- Experience with Salesforce or similar CRM tools.
Benefits
Comp & perks- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceteam playerpositive attitudehelpful attitudecalm demeanoractive listeningrebuttal tacticsclear communicationability to accept feedbackattention to detail
