UVeye

Dealer Customer Success Team Lead

UVeye

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $140,000 per year

Job Level

Senior

About the role

  • Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results.
  • Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement.
  • Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows.
  • Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships.
  • Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges.
  • Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems.
  • Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base.
  • Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities.
  • Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers.
  • Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies.
  • Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

Requirements

  • 8+ years in Customer Success, Account Management, or a similar leadership role, preferably within SaaS, automotive technology, or related industries.
  • Demonstrated experience leading Customer Success teams and driving performance through data, metrics, and operational processes.
  • Proven track record of managing and scaling Customer Success teams to deliver measurable outcomes across retention, adoption, and expansion.
  • Strong leadership and people management skills, with the ability to coach, develop, and hold teams accountable for performance.
  • Exceptional relationship-building and interpersonal skills combined with a data-first approach to customer engagement.
  • Strong analytical mindset with the ability to interpret customer usage data, dashboards, and CRM insights to inform strategy.
  • Commercial acumen with a track record of driving revenue growth through customer engagement and expansion opportunities.
  • Experience working with CRM platforms, analytics tools, and dashboards (Salesforce, HubSpot, or similar).
  • Technical aptitude with the ability to understand UVeye’s AI-driven technology and integrate it into dealership operational workflows.
  • Experience collaborating cross-functionally with Product, Engineering, Sales, and Operations teams.
  • Knowledge of the automotive industry or dealership operations is highly preferred.
Benefits
  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementData analysisPerformance metricsOperational processesUpsellingCross-sellingAI-driven technologyOnboardingLifecycle management
Soft Skills
LeadershipPeople managementCoachingRelationship-buildingInterpersonal skillsAnalytical mindsetCommercial acumenCollaborationCommunicationStrategic thinking