Data Analyst – Customer Operations

Utility Warehouse

Data Analyst joining the Business Intelligence team at UW, developing data pipelines and insights for stakeholders. Work remotely or hybrid with a focus on operational support and data management.

Posted 6/12/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Join a small Business Intelligence team working within Operational Support
Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
Build a portfolio of reports and dashboards using Looker Studio
Ensure business alignment, active adoption and trust in numbers
Curate trusted data models to enable self service analytics
Manage the access and distribution of reports
Adopt best practice data management techniques
Be accountable for servicing information to our operations managers and team leaders

Requirements

What you’ll need

Solid experience in SQL
Experience with Google BigQuery preferable
Experience working with relational and non-relational data sources
Experience using Google Looker Studio (formerly Data Studio), or similar products
Data visualisation and data storytelling skills
Familiarity with data modelling concepts
Experience of requirements gathering and stakeholder management
Knowledge of Google Sheets
Familiarity with fundamental statistical concepts
Highly diligent with exemplary attention to detail
Strong communicator with ability to articulate complex technical subject matter to non-technical users
Worked with data supporting a Contact Centre operational environment.

Benefits

Comp & perks

Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
Performance bonus: An annual discretionary bonus ranging from 15-40%.
Flexible working: We’re a remote-first business.
Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
UW discounts: Save on our services and you’ll also get access to 100s of rewards and discounts through Perkbox.
Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
Family first: Policies designed to help you and your family thrive.
Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
Sabbaticals: An eight-week paid sabbatical after four years of service.
Growth: A dedicated learning and development budget and bi-annual promotion cycles.
Inclusion: Join belonging groups that help shape our culture.
Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLGoogle BigQuerydata pipelinesGoogle Looker Studiodata visualisationdata modellingrequirements gatheringstatistical conceptsdata storytelling

Soft Skills

attention to detailstrong communicatorstakeholder management