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Data Analyst – Customer Operations
Utility Warehouse. Join a small Business Intelligence team working within Operational Support .
Tech Stack
Tools & technologiesBigQuerySQL
About the role
Key responsibilities & impact- Join a small Business Intelligence team working within Operational Support
- Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
- Build a portfolio of reports and dashboards using Looker Studio
- Ensure business alignment, active adoption and trust in numbers
- Curate trusted data models to enable self service analytics
- Manage the access and distribution of reports
- Adopt best practice data management techniques
- Be accountable for servicing information to our operations managers and team leaders
Requirements
What you’ll need- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
Benefits
Comp & perks- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare and medical cash plans including a free Virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
- Discounts on UW products & services
- Access to conferences (e.g. NeurIPS, ICML)
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLGoogle BigQueryGoogle Looker Studiodata visualizationdata storytellingdata modelingrelational data sourcesnon-relational data sourcesdata management techniquesstatistical concepts
Soft Skills
attention to detailstrong communicationstakeholder managementrequirements gatheringbusiness alignmenttrust in numbersactive adoptioncuration of data modelsservicing informationdiligence