Customer Support Specialist
Zenergi
Customer Service Advisor
Utility Warehouse
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,800 per year
Job Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- Provide customer support via phone, email, and live chat
- Resolve customer inquiries and technical issues
- Maintain accurate customer records in CRM system
- Collaborate with internal teams to escalate complex issues
Requirements
- Stable and strong internet connection; minimum 25Mbps download and 4Mbps upload
- A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions
- Currently residing in the UK with eligibility to live and work in the UK
- Comfortable handling challenging, emotive calls; remain calm under pressure in a fast-paced environment; motivated by meeting goals; demonstrate responsibility, integrity and efficiency; patience, empathy and emotional intelligence; good timekeeping and commitment
- You’ll be the first point of contact for customers across multiple channels (phone, email, live chat)
- You’ll resolve customer issues there and then - first call resolution is a key focus
- You’ll troubleshoot issues from service entry point (phone socket) to device support
- You’ll offer new or additional services where appropriate
- You’ll help customers with bills and taking payments
- You’ll work towards KPIs: First Call Resolution, Customer Ease Score, Average Handling Time, Quality & Compliance
