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Metering Service Delivery Manager
UtilitiesMetering Service Delivery Manager leading meter-to-cash operations for Wave, a UK business water retailer. Managing contractors, regulatory compliance, performance, and continuous improvement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in stakeholder management, operational performance management, and regulatory compliance within the metering services sector. Proven ability to lead teams, manage supplier relationships, and drive continuous improvement initiatives to enhance operational efficiency and customer outcomes.
Highest-signal resume keywords
Stakeholder ManagementOperational Performance ManagementKPI and SLA ManagementTeam Leadership and DevelopmentRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance ManagementKPI ManagementSLA ManagementPerformance Improvement PlansWorkflow ImprovementData AnalysisProcess Development
Soft Skills
Communication SkillsInfluencing SkillsProactive Problem SolvingCollaboration
Tools & Technologies
Read Data Management System
Industry Keywords
Metering ServicesRegulatory ComplianceContract ManagementHealth and Safety RequirementsCustomer Journeys
About the role
Key responsibilities & impact- Lead day-to-day Metering services and deliver operational, regulatory and commercial objectives
- Act as deputy to the Head of Metering when required
- Support departmental strategy, performance and change initiatives
- Lead, coach and develop Team Leaders and wider teams
- Manage resource planning, performance, risk and capability across the Metering function
- Lead management and governance of metering and meter-reading contracts across England and Scotland, including the Read Data Management system
- Act as principal relationship manager and escalation point for third-party contractors
- Ensure contractor delivery against contractual obligations, performance standards and service level agreements
- Ensure compliance with regulatory, market, contractual, quality and health and safety requirements
- Build relationships with internal stakeholders and external suppliers
- Produce and present operational performance reporting, insights and recommendations to the Head of Metering and senior stakeholders
- Champion change, continuous improvement and innovation to improve customer outcomes, operational efficiency and business performance
Requirements
What you’ll need- Significant stakeholder management skills, with ability to influence and collaborate at all levels
- Understanding of operational performance management and service delivery
- Experience identifying, creating and managing KPIs, SLAs and performance improvement plans
- Proven experience developing people leaders and high-performing teams
- Experience managing supplier, contractor or outsourced service relationships
- Understanding of non-household water regulatory, compliance and governance requirements
- Ability to analyse operational data and translate insights into action plans, business controls and metrics
- Understanding of customer journeys and end-to-end operational processes
- Excellent communication skills and confidence presenting performance information to senior stakeholders
- Proven ability to create and improve workflows and processes, including new process and data flows
- Proactive, solutions-focused approach with strong accountability and ownership
- CV and covering letter required
- Ability to work 37 hours per week
Benefits
Comp & perks- Excellent pension scheme - double match up to 5% employee contribution and 10% from Wave
- Discretionary bonus potential of up to 8% of annual salary
- Perkbox membership with high street savings, discounted cinema tickets, travel and holiday discounts, and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
- 24 days holiday rising to 26, plus bank holidays
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- Option to buy holidays
- 1 day paid volunteering
- Hybrid/flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- Annual conference and Christmas party
- 24/7 Employee Assistance Programme
- Free flu shots
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Resources available to employees and their families