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Support Services Administrator
UtilitiesSupport Services Administrator managing office facilities, equipment, bookings, and administration. Supporting employees and visitors for Wave, a UK business water retailer.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and administrative capabilities, with a focus on facilities management, compliance documentation, and exceptional customer service. Proficient in Microsoft Office and skilled in data management and stakeholder engagement.
Highest-signal resume keywords
Facilities Management ExperienceExceptional Customer Service SkillsData Management SkillsProficient in Microsoft OfficeStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office AdministrationCompliance ChecksEquipment ManagementRecord KeepingRoom Booking Management
Soft Skills
Highly OrganisedExcellent Interpersonal SkillsProactive AttitudeStrong Team PlayerApproachable
Industry Keywords
Facilities RoleReceptionist RoleOffice Supplies ManagementSustainability ManagementSocial Value Support
About the role
Key responsibilities & impact- Provide support to all employees and visitors as the first point of contact in the office
- Manage and allocate equipment for new starters and existing employees
- Manage and oversee desk bookings
- Manage new starter and leaver employee processes
- Maintain accurate equipment registers and building records
- Organise and oversee office equipment maintenance and manage contractors where applicable
- Support and make room bookings
- Keep the office tidy and well presented
- Complete office compliance checks and keep compliance documentation current
- Liaise with the landlord/property management team
- Monitor and order stationery and office supplies when required
- Perform general day-to-day office administration, including sorting/scanning post and emptying dishwashers
- Provide administrative support for sustainability management and social value
- Book travel and accommodation and maintain accurate request logs
Requirements
What you’ll need- Experience in a facilities or receptionist role
- Experience in administration
- Exceptional customer service skills
- Proven stakeholder engagement
- Strong team player
- Flexible and proactive, with a can-do attitude
- Highly organised
- Approachable with excellent interpersonal and communication skills
- Skilled in data management and maintaining accurate records
- Proficient and up to date in using Microsoft Office packages
- CV and covering letter required; applications without a covering letter will not be considered
Benefits
Comp & perks- Excellent pension scheme with double matching, up to 5% employee contribution and 10% from Wave
- Discretionary bonus potential of up to 8% of annual salary
- Perkbox membership with high street savings, discounted cinema tickets, travel and holiday discounts, and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
- 24 days holiday rising to 26, plus bank holidays
- Day off for your birthday
- Half a day off on Christmas Eve and New Year’s Eve
- Option to buy holidays
- 1 day paid volunteering
- Hybrid/flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Free flu shots
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Employee and family wellbeing resources