Field Recovery Engineer

Utilita Energy

Revenue Protection Smart Meter Engineer investigating alerts, safety issues, and meter tampering for Utilita, the UK’s smart energy supplier. Installing meters and resolving customer repayment cases.

Posted 8/12/2026full-timeNewcastle • 🇬🇧 United KingdomMid-LevelSenior💰 £40,758 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise as a Qualified Dual Fuel Smart Meter Engineer, with a strong focus on compliance, customer engagement, and problem resolution. Proficient in smart meter installation and exchange, ensuring safety and adherence to regulatory standards.

Highest-signal resume keywords

Qualified Dual Fuel Smart Meter EngineerCMA1/CCN1 CertificationMET1 CertificationMOCOPA QualificationsSmart Meter Engineering Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Smart Meter InstallationSmart Meter ExchangeSafety Issue ResolutionCompliance ManagementRepayment Options Discussion

Soft Skills

Clear CommunicationAdaptabilityFlexibilityResilience

Certifications & Qualifications

CMA1/CCN1MET1MOCOPA

Industry Keywords

Smart Meter EngineeringRevenue ProtectionDomestic PropertiesCommercial PropertiesEnhanced Security Vetting

About the role

Key responsibilities & impact

Attend domestic and commercial properties to investigate and resolve smart meter alerts and safety issues
Engage with customers at pre-warrant and warrant appointments
Discuss repayment options and agree suitable resolutions
Install and exchange smart meters when required
Collaborate with internal teams to ensure all outcomes are compliant
Represent the Revenue Protection team

Requirements

What you’ll need

Qualified Dual Fuel Smart Meter Engineer
CMA1/CCN1 or equivalent
MET1
MOCOPA: single phase, single off multi, multi rate
Previous experience as a Smart Meter Engineer
Enhanced security vetting required for access to customers’ homes
3-Phase and Medium pressure qualifications desirable but not essential
Ability to communicate clearly, adapt to new challenges, and demonstrate flexibility and resilience

Benefits

Comp & perks

Structured bonus scheme
Clear career and development opportunities
25 days’ leave plus bank holidays
Private healthcare
Mental wellbeing support
24/7 GP and counselling services
Tickets to top events through the Utilita Arenas
Exclusive discounts
Paid volunteering day
Generous pension contribution