Personal Lines Business Analyst Supervisor

Utica National Insurance Group

Business Analyst Supervisor overseeing a team ensuring quality solutions at Utica National Insurance Group. Providing leadership, requirements expertise, and supporting new technology adoption.

Posted 5/2/2026full-timeNew Hartford • New York • 🇺🇸 United StatesMid-LevelSenior💰 $102,422 - $119,000 per yearWebsite

About the role

Key responsibilities & impact

The Business Analyst Supervisor oversees and coordinates a team of Business Analysts to ensure the successful delivery of high‑quality solutions that meet business needs and drive stakeholder satisfaction.
This role provides leadership and deep requirements expertise across all systems, ensuring consistency, accuracy, and alignment with organizational objectives.
The supervisor also supports the adoption of new technologies, guiding the integration of innovative solutions into existing company systems and processes to enhance efficiency and business value.
Coordinate, develop and deliver timely and accurate project development and maintenance/operations of systems/technology from an overall requirements perspective.
Coach the BA team in techniques for requirements elicitation & documentation as well as customer relationship development.
Ensure thorough, appropriate and effective specification of business requirements including decisions and rules, functionality and design, integrations and workflows to be implemented as part of one or more systems.
Lead and manage BA Team in pursuit of project scope, priorities and deliverables in concert with business and IT colleagues.
Identify and mitigate project risks.
Oversee and ensure the accuracy of the BA team's research, analysis and maintenance of complete and current documentation of decisions, procedures, workflows and system integrations, etc.

Requirements

What you’ll need

Bachelors Degree preferred or equivalent work experience
4-7 years of experience with at least 5 years of experience with Utica's business processing systems and their interrelationships are essential.

Benefits

Comp & perks

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements elicitationrequirements documentationproject managementbusiness analysissystem integrationworkflow designrisk managementdata analysissolution deliverystakeholder management

Soft Skills

leadershipcoachingcommunicationteam coordinationcustomer relationship developmentproblem-solvingorganizational skillsattention to detailcollaborationadaptability

Certifications

Bachelor's Degree