Support Engineer

• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies, and renewal policies in accordance with the corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to Onbase.
• Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests.
• Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission.
• Compile, complete and submit reports and documents as required.
• Perform Document Separation and Indexing.
• Monitor Onbase Exception Queues.
• Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6’s, Certificates, Regulatory Documents, and E&O Scanned.
• Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, coworkers and agents in support of efficient and effective work processes.

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