QA Engineer

• You'll be a key contributor to the company's operational excellence by conducting quality assurance reviews within our liability lines.
• Ensure timely completion of assigned file reviews, calibration sessions and analysis reports to leadership.
• Apply advanced knowledge of the claims process, policies & procedures, systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal and regulatory compliance standards when conducting file reviews.
• Identify claim handling trends by applying advanced industry knowledge to discipline practices to produce recommendations for improvement opportunities.
• Effectively communicate observations to all levels of leadership and provides substantiate feedback and coaching to associates.
• Work closely with the directors and regional leadership to ensure compliance with claim handling, practices and procedures.
• Provide training and support to the claims field leadership and frontline claims staff.
• Perform other tasks as assigned by the Director of Claims Quality and Strategy.

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