Customer Support

• Manage a portfolio of 5+ customer accounts with 7,500+ loads per month, overseeing all aspects of order processing, invoicing, account inquiries, and dispute resolution.
• Process completed load deliveries, equipment rentals, and well-site labor tickets, ensuring all required supporting documentation is accurate and complete.
• Generate and submit customer invoices through multiple channels, including email and electronic invoicing platforms.
• Analyze 500+ lines of billing and operational data to identify discrepancies, trends, and opportunities for resolution or improvement.
• Act as the primary escalation point for customer issues, including order discrepancies, invoicing concerns, and service disruptions.
• Maintain proactive, timely, and professional communication with customers regarding order status, delays, service changes, and issue resolution.
• Monitor service execution, order accuracy, and responsiveness to ensure customer expectations and service level commitments are consistently met.
• Partner with dispatch, field operations, commercial, and supply chain teams to support customer requirements and resolve service challenges.
• Track and follow up on outstanding invoicing issues to ensure timely resolution and minimize financial and operational risk.
• Demonstrate flexibility to support the business during peak demand periods, including non-traditional hours when needed.
• Supervise and support the daily activities of customer service team members, while also contributing directly as an individual account contributor.
• Balance personal account responsibilities with team oversight, ensuring workloads are prioritized effectively across the group.
• Coach and mentor team members on customer service excellence, billing processes, system usage, and company policies.
• Monitor team performance metrics, service quality, and productivity, providing feedback, and driving accountability.
• Support hiring, onboarding, and ongoing development of customer service personnel.
• Develop and manage team schedules to ensure appropriate coverage aligned with the changing operational environment.
• Foster a collaborative, high-performance, and customer-centric culture focused on continuous improvement and strong internal and external customer relationships.
• Review and validate billing transactions for accuracy and completeness across both personal accounts and team output.
• Support account reconciliations and partner with Credit and Collections to resolve disputes and improve cash flow.
• Maintain accurate records related to billing, customer interactions, dispute resolution, and service performance.
• Ensure proper documentation and data integrity for all transactions, including shipments, invoices, and customer requests.
• Assist in identifying and resolving operational bottlenecks that impact customer service.
• Provide support and communication during operational disruptions, including weather events, equipment failures, or emergency situations.
• Ensure all customer service activities comply with company policies, contractual requirements, and internal audit controls.
• Track and analyze customer service trends, identify root causes of issues and recommend solutions.
• Lead by example in adopting and reinforcing standardized processes and best practices across the team.
• Drive continuous improvement initiatives to enhance service quality, billing accuracy, and operational efficiency in customer service.
• Identify opportunities to streamline workflows, improve cross-functional communication, and enhance the overall customer experience.
• Maintain audit-ready documentation and accurate customer records to support compliance and financial integrity.

Customer Service Supervisor

Human Resources

• The Regional HR Manager will report directly to the Director of Human Resources.
• Provide interpretive advice on company policies and government policies while monitoring and maintaining compliance with all federal, state, and local regulations, department budgets, and company policies and procedures.
• Advise managers on human resources policies and procedures as needed.
• This position will require some travel and have oversight to multiple plants.

Regional Human Resources Manager

• Responsible for working with managers and employees in coordinating employee and labor relations efforts.
• Working with the Director HR ISP to administer and control plant grievance/employee complaint procedures in such a manner to ensure compliance with the Labor Agreements.
• Manage NLRB, EEOC, ADA complaints.
• Support, advise, and counsel on leadership development and strategic workforce planning initiatives.
• Consult with management on employee performance, employee conduct, and general employee and labor relations issues to ensure that the Company’s expectations are being met, while maintaining open communication between employees and management.
• Provide guidance relative to the progressive discipline process and escalate as appropriate up to and including the coordination of involuntary employee separation; ensure that a balanced but consistent approach is taken in the application of discipline.
• Provide recruiting and staffing support for assigned plants including managing all aspects of job fairs when appropriate.
• Perform various projects and other Human Resources employee-related activities, as required.
• Maintain knowledge of Human Resources policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company.
• Act as a single point of contact to advise and counsel all levels of management on day-to-day Human Resources issues.
• Additional duties as assigned.

Regional HR Manager

Analyst

• Serve as a trusted advisor, translating business needs into effective JDE-enabled solutions.
• Partner with stakeholders to design streamlined, scalable processes aligned with IT and organizational strategy.
• Promote lean process design to improve quality, productivity, and operational performance.
• Bridge communication between technical and non-technical teams to ensure clarity of requirements and outcomes.
• Provide functional leadership and support across JDE Manufacturing, Maintenance, Quality, and Inventory modules.
• Analyze requirements and recommend solutions that enhance system functionality, usability, and performance.
• Identify opportunities to leverage existing JDE capabilities or introduce new functionality.
• Evaluate enhancement requests for feasibility, cost, timeline, and design alternatives.
• Partner with technical teams to design, configure, and implement compliant, high-quality solutions.
• Lead and participate in projects across the full SDLC, including design, configuration, testing, deployment, and post-go-live support.
• Support and validate user acceptance testing (UAT) and coordinate Electronic Software Updates (ESUs).
• Develop and maintain functional, process, and technical documentation.
• Provide day-to-day functional support and serve as backup for the Applications Administrator.
• Perform root cause analysis and support issue resolution.
• Deliver user training, system orientation, and ongoing knowledge transfer.
• Stay current on JDE releases and industry best practices, recommending improvements proactively.
• Ensure compliance with SOX controls, security standards, and internal governance processes.
• Manage relationships with Oracle Support and third-party vendors to drive issue resolution and system enhancements.
• Support audits and contribute to effective vendor performance management.

Senior JDE Functional Analyst

• Manage bank accounts, including account maintenance, opening/closing accounts and interacting with bank representatives to facilitate changes in reporting and structure
• Support internal requests for bank portal access/entitlements and bank transaction details, coordinating with banks and internal teams, as needed
• Maintain the daily cash position of the business using online bank portals
• Support debt compliance activities, including tracking requirements and managing related reporting deadlines
• Process domestic and international wire payments with dual control authorization
• Lead Treasury integration projects
• Manage Corporate insurance renewals and ongoing policy administration, serving as the primary liaison with brokers and internal stakeholders
• Administer surety bonds and related collateral to support business and contractual requirements
• Oversee insurance compliance and financial impact, including issuing certificates of insurance, insurance policy audits, and premium cost analysis
• Support administration of escheatment processes, ensuring compliance with applicable state regulations
• Support monthly, quarterly, and annual Accounting close processes to meet reporting deadlines
• Prepare schedules supporting financial statements and footnote disclosures
• Assist with compilation of internal and external financial reporting packages
• Maintain and evidence key treasury controls and supporting internal/external audit requests for treasury processes
• Assist with continuous improvement within the Treasury function
• Other duties as assigned

USS

Customer Service Supervisor

Regional Human Resources Manager

Regional HR Manager

Senior JDE Functional Analyst

Senior Treasury Analyst