Solutions Engineer

• Support the Senior Manager, Non-ERP Applications in managing and setting direction for a portfolio of applications across multiple technologies (e.g., .NET, Azure, React, GraphQL, and third-party software).
• Oversee day-to-day application operations, including technical support, user support, and vendor management.
• Ensure system performance, reliability, and availability across supported applications.
• Collaborate with cross-functional teams to identify business needs and align application solutions.
• Coordinate with vendors for issue resolution, upgrades, and ongoing system improvements.
• Support implementation, enhancement, and maintenance of applications within the portfolio.
• Troubleshoot complex application issues and drive resolution.
• Contribute to process improvements and optimization of application support workflows.
• Maintain documentation for systems, processes, and support procedures.
• Perform additional duties and tasks as assigned.
• Acts as a lead individual contributor with a high degree of autonomy.
• Handles the most complex technical and operational issues.
• Provides leadership, coaching, and mentoring to team members.
• May serve as a lead or first-level supervisor.

USS

Solutions Architect, Plant Technologies